Service & Repair

P.H.T.’s Central Service Dispatch was able to solve over 47% of one national retailer’s service calls over the phone, in turn saving them over $100,000!

You demand consistent performance from your foodservice equipment. Your employees and customers expect just as much – and we deliver. More than anything else, our service sets us apart. Our business depends on yours, so we do everything we can to help you succeed.

Downtime is money lost; equipment problems can cost you customers and dollars. At P.H.T. Systems, Inc., we work hard to meet and exceed your service expectations. No matter what time of day you call, you will always talk to a live person. You are not just another account to us; your business is our lifeblood.

Our job is not finished until you are satisfied - We do whatever it takes!

Our professional services include:

• 24/7 Service: Problems never occur at convenient times. That’s why we’re always available. We will respond to your service call within 24 hours or it's free—guaranteed.
• Parts Inventory: We maintain a large inventory of replacement parts in our facility. If you need it, we have it – you won’t have to wait for us to get parts from a distributor or manufacturer.
• One-trip Repair: Our trucks carry most of the parts our customers need, so our technicians can usually make any necessary repairs on the first visit. If we don’t have the part you need, we won’t charge for the second trip.
• Regional Coverage: We provide service everywhere we sell equipment. In addition, we have a nationwide network of affiliated service providers that maintain our high service standards.
• Maintenance Checklists: Our service department will develop checklists to help you perform periodic preventive maintenance on your equipment.
• Live Tech Support: When you call us, you don’t get an answering machine. You get a member of our helpful support staff who can help troubleshoot problems right over the phone, saving you time and money.
• Employee Technicians: If you need a service call, our dispatchers are ready. Because our service technicians are employees, not contractors, they respond quickly to every call.
• Skilled Personnel: Our service technicians receive training from both the equipment manufacturers and from us. They don’t have to guess what to do; they already know.
• Service Promise: Any repairs we perform are guaranteed for 90 days. If you need us to make the same repair again during that time, it’s free.

Rush Lake Business Park       1801 Old Highway 8 NW      New Brighton, MN 55112
Phone: (651) 639-0368      Toll Free: (800) 347-6682      Fax: (651) 639-0872
Copyright© 2008 P.H.T. Systems, Inc. - All Rights Reserved